Warranty & Replacement

At Vaperd.com, we're confident in the quality of proudcts we sell and the work that we put into getting them ready for you. However, the item you receive might not perform as expected by the time it's delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund. Generally, we only accept replacement or refund because of the product defects under normal use and our Warranty & Replacement Service will not cover any physical damage to the product from misuse, dropping, any damage, etc. To receive Warranty & Returns Service on your product, you must contact Vaperd.com Support Team by info@Vaperd.com to address the problem for further services.

6-Month Warranty and DOA (Dead on Arrival)

The kits we sell come with 6-month warranty excluding man-made problem. Spare parts and accessories are Dead on Arrival. We require a picture of Serial Number before providing replacements (due to counterfeits in market). We suggest you keep the packing boxes after receiving the package, or take a picture of SN before you discard it.

Replacement

Considering the high shipping cost, we advise customers to collect all faulty items for a period of time and we will send the new replacement in a single parcel.

Notes:

1) Products  must provide Serial Number and Security Code (if applicable) to ensure after-sales service. 

2) You may also need to fill out our After-sales Form to provide detailed information below: 

SN (Serial Number):

SC(Security Code):

Product Name:

Color:

Quantity:

Issue Description:

Videos showing problems:

PI Number: